Damage Management Policy

Damage Management Policy

What Happens If a Rental Car Is Damaged?

At Jetravox.com, most travelers enjoy a smooth and safe car rental experience, and vehicle damage incidents are rare. However, if a rental vehicle is damaged during your rental period, it is important to understand how the situation will be handled.
To maintain transparency, Jetravox.com provides this Damage Management Policy to explain how vehicle damage may be assessed and how any applicable charges may be applied. Customers are encouraged to review this policy along with our Terms & Conditions to fully understand their responsibilities when renting a vehicle.

Your Financial Responsibility

Your financial responsibility for vehicle damage may vary depending on the protection plan or coverage selected at the time of booking. In some cases, the cost may be partially limited or fully covered by the chosen protection option.
Because coverage options vary by rental provider and agreement, we strongly recommend reviewing all rental terms and insurance details carefully before completing your booking.

Types of Vehicle Damage

What Light Damage

This includes minor cosmetic issues such as:

  • Small dents
  • Scratches
  • Paint chips
  • Surface marks

This category may also include loss, theft, or damage involving vehicle accessories, documents, or keys.

Tyre Replacement

This applies when tyre damage requires a complete replacement rather than a simple repair.

Serious Damage

Serious damage refers to any issue that does not fall under Light Damage or Tyre Replacement. This may include structural damage or mechanical issues that affect the vehicle’s performance or safety.

Total Loss

A vehicle may be considered a Total Loss if it is damaged beyond repair or if repairing it is impractical or economically unfeasible.

Vehicle Inspection at Return

When the rental vehicle is returned, it will typically be inspected by the rental provider, often in the presence of the customer.

If Light Damage Is Identified

  • An invoice may be issued outlining the applicable damage charges.
  • By signing the vehicle return report, the renter acknowledges the damage noted during the inspection.
  • A Light Damage Administration Fee may be applied according to the rental provider’s policies.

If Serious Damage or Total Loss Is Identified

The rental provider may supply documentation such as:

  • A vehicle return report describing the damage
  • Photographic evidence of the vehicle’s condition
  • An invoice detailing applicable charges, which may include:
  • Administration fees for serious damage or tyre/windscreen damage
  • Engineer or inspection assessment fees (where applicable)
  • Repair costs or other loss-related charges determined by the rental provider

Important Notice

All damage assessments, repair decisions, and related charges are determined by the rental provider according to their own rental agreement and policies.
Jetravox.com acts solely as a booking platform and does not directly control the damage evaluation process or associated costs.
Customers are encouraged to carefully review all rental terms, insurance coverage, and protection options before confirming a car rental booking through Jetravox.com.

Contact Us

If you have any questions about our Damage Management Policy or need assistance with a car rental booking, our support team is here to help.